Shipping Policy

IMPORTANT: Possible Shipping Delivery Delays

Dear Valued Customer,

We understand the importance of timely shipping and want to inform you about possible delays in delivery. The ongoing COVID-19 pandemic has led to travel restrictions and reduced air freight routes to the US, EU, AUS, and other regions.

Rest assured, we will upload tracking numbers to your orders promptly, and they will display accurate information without any delays. However, due to the limited air freight operations, there might be delays in the actual delivery of packages. Please anticipate an additional 1-2 weeks for your items to reach their destination countries, considering the current limitations on air routes.

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At our store, we collaborate with talented artists and manufacturers from around the world. This is the reason behind the specific delivery times mentioned below. It’s worth noting that this collaboration allows us to offer our products at amazing prices.

When you place an order, it will be sent to the address provided during checkout, and the shipping country will be selected accordingly. Prices, currencies, VAT, delivery times, and charges will be adjusted based on the country where you want your items delivered. We prioritize dispatching approved orders in the order they were received, striving to send them out as quickly as possible. Once your package leaves the warehouse, we will provide you with a tracking link along with your shipment confirmation.

DO WE SHIP WORLDWIDE?

Yes, we offer shipping to the following countries:

United States (50 out of 62 states):

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico, Washington DC

International countries:

Canada, United Kingdom, Australia, New Zealand, Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Spain, Norway, Sweden, Singapore, Malaysia, Philippines, South Korea, Taiwan, Thailand, Bulgaria, Croatia, Georgia, Greece, Iceland, Ireland, Lithuania, Poland, Romania, Switzerland, Turkey, Israel, Brazil, Costa Rica, Denmark, Finland, Chile, Hungary.

WHAT ABOUT CUSTOMS?

Please note that any customs fees incurred after the items have been shipped are not our responsibility. By purchasing our products, you agree that one or more packages may be shipped to you and may be subject to customs fees upon arrival in your country.

SHIPPING & HANDLING

Delivery Time = Processing time + Shipping time We process orders on business days, Monday through Friday, Eastern Standard Times, excluding holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Processing Time: 3 – 5 business days during regular seasons or longer during holiday seasons.

SHIPPING TIME

Shipping time varies depending on the location. Here are our estimated shipping times:

DO WE PROVIDE TRACKING INFORMATION?

Certainly! Once your order is shipped, you will receive an email containing your tracking information. If you haven’t received tracking info within 15 business days, please feel free to contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT.”

Some shipping companies may take 5-7 business days to update the tracking information in their system. If more than 10 business days have passed since you placed your order and there is still no information available for your tracking number, please get in touch with us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items from the same purchase may occasionally be sent in separate packages, even if combined shipping was specified.

WILL I BE CHARGED VAT TAXES?

Items shipped internationally from the US are delivered DDU (Delivered Duty Unpaid), and we do not collect VAT (Value Added Taxes). The recipient of the package is responsible for any taxes, duties, and customs fees associated with it.

Depending on your country’s regulations, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.

We genuinely appreciate your understanding and patience regarding possible shipping delays caused by the ongoing COVID-19 situation. If you have any further questions or concerns, please don’t hesitate to reach out to us.

Warm regards,

Five Star Toy