We often have promotions and sales throughout the year. To stay updated on the latest offers, sign up for our newsletter or follow us on social media.

Yes, we offer discounts for bulk orders. Please contact our customer support team for more information on bulk pricing.

Yes, we offer a gift-wrapping service for an additional fee. You can select this option during the checkout process.

We appreciate customer requests and suggestions. If there is a specific plush toy you would like us to carry, please contact our customer support team, and we will consider it for future inventory updates.

Yes, during the checkout process, you can provide a different shipping address and indicate that it’s a gift.

We stand behind the quality of our plush toys. If you experience any manufacturing defects within a reasonable period, please contact our customer support team, and we will address the issue accordingly.

Most of our plush toys are machine washable. However, we recommend checking the care instructions provided with each product.

Our plush toys are crafted using a combination of machine embroidery and hand-stitching techniques to ensure quality and attention to detail.

While we strive to use hypoallergenic materials, we cannot guarantee that all individuals with allergies will not react to our plush toys. We recommend checking the product details and consulting a healthcare professional if needed.

Yes, we prioritize safety. Our plush toys undergo rigorous testing and meet all applicable safety standards for children.

In the rare event that you receive a defective or damaged plush toy, please reach out to our customer support team and please provide us with the following pictures as proof:

1. Picture of the broken item.
2. Picture of the shipping label.

and we will gladly assist you in resolving the issue.

We accept various payment methods, including credit/debit cards, PayPal, and other popular online payment platforms.

If you receive a plush toy that significantly differs from the product description, please contact our customer support team. We will assess the situation and assist you with a refund or exchange if necessary.

Once an order is placed, changes to size or color may not be possible. However, please contact our customer support team immediately, and we will assist you based on the order status.

You can cancel your order within 24 hours of placing it. However, if it has already been shipped, the cancellation may not be possible.

Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.

If you have ordered multiple different items, they may be sent separately.

Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary based on the destination.

We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.

Yes, you will receive a tracking number via email once your order has been shipped. You can use this number to track your package.

Our return policy is designed to provide a hassle-free experience. If you are unsatisfied with your purchase, you can request a refund or exchange within 30 days from the date of purchase, or within 7 days from the date you received your purchase. To qualify for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.

PROCESSING TIME

Please allow 3 to 5 business days of processing time depending on the product type and our current volume before your order ships out.

Orders placed over holidays and weekends will be processed in the following business days.

Please note that delivery of orders with more than one item may ship on different dates according to stock availability.

STANDARD SHIPPING

Shipping time for order:

• Normally, it takes 5-15 business days to deliver the package to USA.
• For others countries’ customers, please allow 15-20 business days of shipping time.
• Due to the Covid 19 pandemic, shipping time might take additional several days