What if I receive a defective or damaged plush toy?
In the rare event that you receive a defective or damaged plush toy, please reach out to our customer support
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other popular online payment platforms.
Can I request a refund if the plush toy I receive differs from the product description?
If you receive a plush toy that significantly differs from the product description, please contact our customer support team. We
Can I change the size or color of a plush toy in my order?
Once an order is placed, changes to size or color may not be possible. However, please contact our customer support
Can I cancel my order after it has been placed?
You can cancel your order within 24 hours of placing it. However, if it has already been shipped, the cancellation
What do I do if I entered an incorrect shipping address?
Please contact us as soon as possible and we will help you to make sure you will receive your order
Will my items come in one package?
If you have ordered multiple different items, they may be sent separately.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary based on the destination.
How do I receive customer support?
We look forward to helping you with your inquiry. We respond to email messages in the order that they are
Can I track the status of my order?
Yes, you will receive a tracking number via email once your order has been shipped. You can use this number
